Refund policy
Order Cancellation Policy:
-
Time Frame: Orders can be cancelled within 24 hours of placing the order or before the order is shipped, whichever comes first.
-
Contact Us: To cancel your order, email us at info@noahpaws.com with your order number and the reason for cancellation.
Refund Process:
-
Refund: If the cancellation request is made within the allowed time frame, we will process a full refund to the original payment method.
-
Processing Time: Refunds will be processed within 7-10 business days after the cancellation is confirmed.
Shipped Orders:
-
Already Shipped: If your order has already been shipped, please refer to our return policy to initiate a return once you receive the product.
Customer Service:
- Assistance: For any questions or assistance, email us at info@noahpaws.com.